Shipping policy
At Celestia Jewels, we strive to provide our customers with a seamless and worry-free shopping experience. Below, we’ve outlined the details of our shipping process to ensure complete transparency and convenience for you.
Shipping Costs and Rates
We believe in simplicity and clarity, which is why all shipping costs and rates are included in the price of our products. When you shop with Celestia Jewels, there are no hidden fees or extra charges for shipping. The price you see is the price you pay—nothing more.
Delivery Timeline
Each piece of jewelry from Celestia Jewels is a unique creation, crafted with precision and care. After your order is placed, our artisans begin the process of designing and manufacturing your product. Once your product is completely made, the delivery process begins.
Here’s how our timeline works:
- Production Time: Depending on the product, production can take a few weeks as every piece is custom-crafted to perfection.
- Shipping Time: Once your product is completed, it will be shipped to you. Delivery typically takes 15 days from the date of completion.
We are committed to keeping you informed throughout the process, and you will receive regular updates, including a shipping confirmation email with a tracking number when your order is dispatched.
Shipping Locations
We currently offer shipping across the United States and Canada. Unfortunately, we do not ship to P.O. boxes or APO/FPO addresses at this time.
Order Tracking
To ensure peace of mind, every shipment is fully trackable. You will receive a tracking link as soon as your order is shipped so you can monitor its journey right to your doorstep.
Customer Support
If you have any questions about your shipment or need further assistance, please do not hesitate to contact us at contact@celestiajewels.co or via scheduling a meeting through this link. Our dedicated team is here to help you every step of the way.
Thank you for choosing Celestia Jewels, where we blend luxury with exceptional service.