Refund policy

At Celestia Jewels, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we’ve designed a fair and transparent return and refund process to make it as hassle-free as possible.

Eligibility for Returns

We accept returns for products that meet the following conditions:

  1. The item must be in its original, unworn, and unused condition.
  2. The product must be returned in its original packaging, including all documentation, certificates, and tags.
  3. Returns must be initiated within 3 days from the date of delivery.

Unfortunately, we cannot accept returns for:

  • Customized or personalized jewellery items.
  • Items that show signs of wear, damage, or alteration.
  • Products without original certifications and packaging.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at contact@celestiajewels.co or call us on +91 9157597310 to request a return authorization.
  2. Provide Details: Share your order number, item details, and the reason for the return.
  3. Receive Instructions: Our team will provide you with the return shipping label and instructions.
  4. Ship the Item: Securely package the item in its original condition and send it back to us using the provided shipping label.

Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • Original Payment Method: Refunds will be credited back to your original payment method within 7-10 business days after approval.
  • Shipping Fees: If you were charged any additional shipping fees (e.g., expedited delivery), these will not be refunded.

Exchanges

If you wish to exchange your item for another, please contact us to initiate the process. Exchanges are subject to the availability of the new item and must adhere to the same conditions as returns.

Non-Refundable Items

Please note that customised, engraved, or final-sale items are not eligible for returns or refunds. We encourage customers to double-check all details before placing custom orders.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of receiving the item. We will arrange for a replacement or repair at no additional cost.

Customer Support

Our team is here to help! If you have any questions or concerns regarding your return or refund, please reach out to us at:

  • Email: contact@celestiajewels.co
  • Phone: +91 9157597310

We appreciate your trust in Celestia Jewels and are committed to delivering an exceptional shopping experience. Thank you for choosing us for your lab-grown diamond jewellery needs!

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